Welcome to Our FAQs

Have questions? You’re in the right place. Here, we’ve answered the most common queries about our services, processes, and everything in between, so you can get the clarity you need, fast.

About the Discflow® Model

What is the DISC model, and how does it work?

The DISC model is a behavioural framework that groups people into four primary styles: Dominance (D), Influence (I), Steadiness (S), and Compliance (C). It helps us understand how people typically behave, communicate, and make decisions. Discflow enhances this by adding emotional intelligence to deepen self-awareness and improve interpersonal effectiveness.

How does Discflow differ from traditional DISC?

Discflow integrates the core DISC behavioural model with emotional intelligence (EI). This means individuals not only gain insight into their natural style, but also how to manage their emotions and respond effectively to others—critical for modern workplace success.

How reliable is the Discflow profile?

Discflow assessments are built on a validated behavioural science foundation. While no tool can predict behaviour with complete certainty, the results offer highly valid and valuable insights when applied thoughtfully and with proper context.

Who created the DISC model?

The DISC model was developed by Dr William Moulton Marston, a psychologist and researcher at Harvard in the 1920s. He introduced the theory in his book “Emotions of Normal People” (1928), where he outlined the four primary behavioural styles: Dominance, Inducement (later Influence), Submission (Steadiness), and Compliance.

Who owns the DISC model?

The original DISC theory is in the public domain, so no single organisation owns it. However, various companies have developed their own proprietary assessments, such as Discflow, based on Marston’s theory. These versions include unique methodologies, interpretations, and tools—often protected by copyright and used under licence.

What do the results of a Discflow profile show?

Your profile provides insight into the priorities and preferences of your style—including communication, emotional intelligence, and how you respond in challenging or stressful situations.

Will people be labelled or put into boxes?

No. Discflow describes tendencies, not limits. Everyone has a blend of all four DISC styles. The goal is to encourage flexibility and awareness, not categorise people.

How does Discflow measure emotional intelligence?

It assesses key emotional intelligence competencies: self-awareness, self-management, social awareness, and relationship management. These are presented alongside DISC styles to give a more complete picture of a person’s behavioural and emotional approach.

How long does it take to complete a Discflow assessment?

Just 10–15 minutes. It’s quick, intuitive, and designed to give accurate results in a short time.

How often should Discflow profiles be updated?

Since core behavioural styles tend to remain stable, retaking the assessment isn’t frequently necessary. However, a refresh can be useful after significant life or career changes.

How can Discflow help my team perform better?

Discflow enables teams to communicate more clearly, collaborate more effectively, and manage conflict more constructively. It helps individuals recognise behavioural differences and adapt their approach for stronger working relationships.

Can Discflow improve customer service?

Absolutely. When customer-facing teams understand behavioural styles, they can adapt their approach, build rapport faster, and deliver more personalised service.

How can Discflow support leadership development?

It helps leaders become more aware of their impact on others, adapt to different team members, and lead with emotional intelligence—key traits for engaging and inspiring performance.

Can Discflow support change management?

Yes. Different styles respond differently to change. Discflow helps leaders and teams understand emotional and behavioural reactions, making communication and transition smoother.

Is Discflow relevant across different cultures?

Yes. While expressions of behaviour vary culturally, the underlying principles of DISC and emotional intelligence are universal, making Discflow ideal for multinational and diverse teams.

Is Discflow just for managers and leaders?

Not at all. While leaders benefit greatly, Discflow is useful for everyone in the business—from front-line staff to executive teams—because it improves communication, self-awareness, and relationship-building at every level.

Can Discflow be used during recruitment?

Yes, but with care. It’s not a pass/fail test—it’s best used as a tool to inform conversations during hiring; help assess team fit and identify support and development needs. It should always complement, not replace, other assessment methods.

Is training required to use Discflow effectively?

While you can read a profile on your own, facilitated sessions help teams and individuals get the most out of the insights, understand the deeper meaning, and apply them effectively at work.

Can Discflow be used in existing HR or training programmes?

Definitely. Discflow integrates seamlessly into onboarding, performance management, leadership training, and team-building initiatives to enhance their impact.

Is there a team version of Discflow?

Yes. Team reports provide a visual overview of the group’s style dynamics, highlighting potential strengths and blind spots, and helping build cohesive, self-aware teams.

How do you ensure Discflow results are used correctly?

We offer support from certified Discflow facilitators, ensuring accurate interpretation and appropriate application of results in both individual and team settings.

What’s the best way to start using Discflow in our business?

Begin with a pilot group or leadership team, then expand through facilitated workshops or team sessions. We’re here to support you every step of the way.